Service Guarantee
Your new floors and installation is guaranteed with us!
Our services come with Materials and Labour Guarantee in the event of services resulting finish, which is not as per Customer's expectations.
The Company reserves the right to apply limitations on wood floor restoration services on floors (not laid by the company) that have been exposed to continues moisture or increased humidity that may be the reason for contraction of the floors after the restoration. Damages and losses from installation faults or structural changes, should be covered by installation supplier or property insurer.
Exemptions & Limitation of Our Service Guarantee:
Damages resulted by faulty appliance causing leak(s), high air humidity or increased subfloor damp level, which have appeared before the wood floor restoration but may have been unknown by the time of service
Working on floor coverings, which are at the end of their usability term, including engineered wood floors with significant wearing of its natural wood top layer.
Gap filling on original pine floor boards or other planks without tongue-and-groove or click system.
Sealants Durability
Our range of products include world's leading manufacturers of finishes such as Bona, Junckers and Osmo. Working with latest products of these brands, guarntees our Customers the most durable finishes.
We wish to highlight, it is difficult to estimate the life span of a lacquered or oil-based finish. It is up to the manufacturing process, texture and colour of the plank, and the most importantly how the floors are used and the traffic they take
Please note, that our guarantee is exclusively applicable to the services provided by our company. This guarantee covers only the services specified in the final work order as per the Quote, and is contingent upon full payment being received. It does not cover services or changes made by third-party organizations before or after the final quote.
